Since 2004, SpaSalon.us has been the e-commerce market leader in spa salon equipment sales and services. We carry designer equipment for all spa salon needs and pride ourselves in having the very best customer service and prices available. Currently we are the US’s most visited independent equipment website and we expect to completely monopolize the spa industry by reaching out to the medical spa industry before the company is 15 years old. Our purpose is to provide every spa/salon business owner with the most up to date, designer, efficient, practical and safe equipment and supplies to help them become successful business owners as well as educate and support them along the way. We support the free market ideology. What that means is we put our suppliers in the direct line of price competition so that our customers can get their best price. We pride ourselves in creating an efficient, timely and helpful online shopping experience with integrity being our core value.
SpaSalon.us will succeed even though many other e-commerce businesses fail because of a sound and proven business model based on a strategic business plan, excellence in service and sales, quality customer support, up to date educational value, marketing to selected specific audience, and an easy to use website and an efficient distribution system. By making our customers number 1 and placing their needs at the top of our list we will ensure a loyal customer base with return purchases and many referrals as well as excellent reviews and being the number 1 leader in spa/health/fitness education.
In the next 5 years, SpaSalon.us intends to create a laser focused e-commerce equipment supply empire to include everything a spa/salon owner needs to do business, sell business, learn about business, acquire business and equip and run business.
Does SpaSalon.us match or guarantee prices?
At SpaSalon.us, we know there is a lot of competition out there. Despite our best efforts to provide you the best products at the lowest prices, you may find that an item you purchased at SpaSalon.us costs less elsewhere. You may even see the price drop on our site after your order was placed. If you see an item out there for less than what you paid on our site, contact us and we will be glad to see if we can match their price. Even if it is for a penny, we are here to help!
Questions and Answers:
Q: I have been shopping around and have found your prices are the best how come?
A: We are a true wholesaler. What that means is we take advantage of our large purchasing power to work with our suppliers so that we can give our customers lowest prices.
Q: After I submitted my order, does my account get charged for items that are not available (outstock or backorder)?
A: No, you pay and get shipments for only for what is available to ship at the time of your order. If your account was charged, you will get a refund.
Q: What forms of payment does SpaSalon.us accept?
A: We accept all major credit cards, business checks, money orders, cashier checks, bank accounts and bank transfers.
Q: Why should I purchase my Salon/Spa equipment from SpaSalon.us?
A: Our expertise is in equipping pedicure spas and salons worldwide. We carry Salon/Spa equipment and accessories from all major manufacturers so we may provide the best equipment to fit your needs.
Q: When will my order be shipped?
A: On the average, within 10 business days. Should it take longer, we will make sure that you are aware of any delays.
Q: Will I incur shipping charges?
A: The majority of our merchandise are shipped free of any additional fees.
Q: Does your company offer complimentary gifts?
Yes, unlike most pedicure spa distributors, SpaSalon.us will ship (with each Salon/Spa chair) a new pedicure stool with your new purchase.
Q: Is much assembly required on my new spa?
A: Your new chair will come to you in two pieces (the base and the chair). Simply bolt the chair to the base and your spa is assembled.
Q: How do I clean the whirlpool system?
A: Use a low foaming cleanser like Simple Green or Cascade. Pour a little in a tub of clean water and run the spa for a few minutes. This will help clean the jets and the tub.
Q: What is the best way to sanitize after each pedicure?
A: Please consult your state regulations. However, we suggest adding a hospital grade sanitizer to the water after each pedicure. Run the whirlpool system for at least ten minutes and let the sanitizer do its job. Drain and rinse the tub. If you are unsure of the level of sanitation, repeat this process.
Q: How often do I need to clean the whirlpool screen?
A: Best practice is to remove it and clean it after each pedicure. The screen is inside the tub, usually a round perforated cover. This screen captures large particles so they do not enter the whirlpool system.
Q: How does the hot and cold water hook up to the spa?
A: In most cases the water hooks up similar to the washer in your house. Most manufacturers provide 1/2" fittings.
Q: How does the spa drain?
A: The tub drains similar to a standard household bath tub. The drain on most spas can go straight down through the floor, out the back of the chair or it may need to drain uphill which requires a discharge pump.
Q: What is the purpose of an inline discharge pump?
A: In some cases you may not have a drain source close to the location where you want to place the spa or you may need to drain uphill. In these cases you can have a discharge pump installed from the factory. With the push of a button the pump takes the water out of the tub and sends it to your drain source. NOTE: Some models come with a discharge pump as standard equipment.
Q: Why do the manufacturers suggest using a licensed plumber to install my new spa?
A: Although pedicure spas are easy to plumb and install, a licensed plumber will know local plumbing codes and should be insured. Faulty hook up by someone other than a licensed plumber may void your warranty.
Q: What type of electricity will I need to install my new spa?
A: Most spas require a standard 110 volt GFCI (ground fault circuit interrupter) protected outlet. Most spas use less than 10 amps of electrical service when both the whirlpool and massager are on.
Q: Do I need to bolt my new spa to the floor?
A: Not usually, just make sure that the floor surface does not allow your spa to move around. Refer to the manufacturer's installation manual.
Q: What if I need warranty service?
A: It is easy, contact our manufacture and our technical support staff will handle everything for you.
Q: How will my new spa be shipped?
A: Your spa will be delivered by a major freight carrier. You will be given a tracking number after your spa ships so you can track your shipment online or by phone. Shipments to a residential address may incur extra charges to you.