Sales / Customer Service job
The ideal candidate must have a strong desire to succeed. Our Internet Sales Coordinators come from a variety of backgrounds ranging from entry level to career changers or experienced sales. Yearly income in your first year would start at $24,000 entry level to $96,000 general manager. Success does not depend on precise work experience although experience in Customer Service and Sales is a huge plus. Superior communication and customer service skills are required.
GENERAL SUMMARY:
Responds to Internet and telephone customer inquiries and ensures that the company actualizes its maximum profit potential on Internet sales.
DUTIES AND RESPONSIBILITIES:
- Communicates effectively with Internet customers and prospects via – phone and e-mail
- Knowledge of all company products and services
- Directs customers to product information resources on the Internet
- Assists customers in selecting products
- Understands the psychology of Internet customers and works with them accordingly to help them with their purchase
- Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention
- Handles all Internet sales inquiries personally
- Researches the competitions on the Internet to learn companies’ strengths and weaknesses
- Maintains an ongoing customer database to capture repeat business
- Establishes personal income goals that are consistent with company standards of productivity, and devises a strategy to meet those goals
- Keeps abreast of new products, features, accessories, parts, etc., and their benefits to customers
- Attends product and sales training as requested by sales manager
- Attends sales meetings
- Other duties as assigned
QUALIFICATIONS:
- Must be US citizen or permanent resident
- Must have a PC windows (not Mac) and a headset
- Must already completed schools with at least an Associate degree
- Must pass drug, background and credit report tests
- Minimum 1 year experience in sales and customer service is required.
- Basic understanding of Paid Search, Display Advertising, Social Media and Email Marketing
- Willingness to learn in a fast-paced, team-oriented environment
- Proficient in MS Office
- Excellent verbal and written communication skills
- Ability to multi-task and prioritize deliverable
- Highly organized with strong attention to detail
- Strong initiative and project management skills
WORKING CONDITIONS:
- Will be on the phone and computer from 10-6 EST / Mon-Fri
- Will be responsible for all inbound phone calls and email correspondence
WHAT YOU GET FROM US:
- Career advancement
- Competitive pay rates
- Retirement benefit
- Health and Dental insurance
- World class resort 01 week vacation benefit (yearly)
QUESTIONS