We've received your order and will begin processing within the hour. If there are any changes and/or discrepancies, please call us within 24 hours of receipt of this notice. Your order will be processed as listed in your invoice if we do not receive any requests to revise the order. Tracking numbers will be emailed to you when your order ships.
At this stage, your order has been sent to our manufactures to be processed and it is not yet to ship. That means the order was going through series of actions such as sorting, assembling and packaging before being picked up for delivery. Depends on what you order, the whole process would take a few days for small items to around 03 weeks for larger items with large quantities. Please keep in mind that this process may be delayed if the order is still pending for its full payments. If there is a balance on your account, please call us to make the payment. This would help speed up the process. However, we do not guarantee delivery days.
Orders can be canceled at this stage. The cancelation is subject to 10% cancellation fee if to cancel after 24 hours from the time the order was received or 20% fee if after 48 hours but before its shipment. Please call us if you want to cancel.
Packaging and Waiting for Pick-Up
At this stage your order can be anywhere from being packed-up by our manufactures to being picked-up by shipping companies. There is no tracking number to email you yet. Or maybe your email already received some tracking numbers depending on how many different items you have on your order. So that you receive your order as quickly as possible, we might have already shipped your order out in multiple shipments. Please wait for the next tracking number to be emailed to you until all items are received.
About big items such as salon furniture and spa pedicure chairs, our trucking company may contact you to schedule a delivery appointment. You must be present to accept the delivery and perform an inspection of the outer boxes for damages. Please make sure to note any dents, holes or crushed boxes on the delivery receipt while the driver is present. Please make sure that they also count the number of boxes received. The pallets should have a label with the number of boxes attached.
If the boxes are delivered off pallet, please ask driver to note "# of boxes received not on pallet." Any shipment that requires a re-delivery will be charged a redelivery fee of approximately $85.00 depending on the carrier. Any shipment that is misrepresented as a commercial address instead of a residential address will be charged a minimum of $85.00 for residential delivery.
Orders can be canceled at this stage. The cancelation is subject to 30% cancellation fee. Once the order already shipped, all returned and refused shipments by customers will be charged a minimum 30% restocking fee in addition with shipping and storage costs. No returns will be accepted unless processed through our Customer Service department. Call tags and an RMA will be issued for exceptions as noted in out Terms and Conditions. All other attempted returns will be refused. Any exceptions will be handled on a case by case basis. Replacements for returns are invoiced at the full value and a credit will be issued once we have received and inspected per our policy on the condition of the return. Replacements for freight claims are invoiced at the full value and a credit issued if the customer has complied with the terms for handling freight claims. Furthermore, due to the high rate of denied freight claims it is imperative that you must note any damages on the delivery receipt. Should anyone request an exchange or return due to freight damage the claim may be denied if the carrier provides us with a clean delivery receipt in which damages were not noted. Please contact us at firstname.lastname@example.org with any questions.